FREQUENTLY ASKED QUESTIONS
Please note these questions and answers are for information purposes only and do not form part of the terms of any contract made between you and us.
1. WHO ARE BELGRAVIA GALLERY LTD?
Belgravia Gallery Ltd are a private limited company which has been operating since 1986. Founded by Anna Hunter, we began publishing prints of works by Royal Academicians such as Ruskin Spear and Robert Buhler. We were then contracted to publish the signed, limited edition lithographs based on watercolours by HRH The Prince of Wales. Having had galleries in Belgravia and Mayfair for some 20 years, we now operate from just outside London in the Surrey Hills, where we welcome clients to visit us and view work in a home environment. We sell artwork by many well-known names such as Picasso and Warhol and also represent many contemporary artists.
We have conducted numerous exhibitions throughout the UK, Europe, Ireland, US and Hong Kong.
2. CAN I SEE THE ART BEFORE I BUY?
Belgravia Gallery positively encourages this. We are delighted when a prospective customer wants to see a selection of work that he or she has seen in our virtual gallery. We are happy to put on a private viewing at your address with no obligation to purchase. You can also view work at our gallery in the Surrey Hills, 20 minutes from Guildford.
3. HOW DO I FIND THE PRODUCT I’M LOOKING FOR?
The best place to start is by looking in our Artist Catalogue. You can also use our search facility, you’ll find this at the top right of every page on our site. Simply enter any artist, title, theme or art movement and you’ll quickly find what you’re looking for.
4. CAN YOU HELP ME LOCATE A PRODUCT EVEN IF IT ISN’T ON YOUR SITE?
If you are looking for something in particular that is not on our site please email us at firstname.lastname@example.org. We will try to locate it and contact you with details.
5. HOW DO I ORDER ITEMS FROM BELGRAVIAGALLERY.COM?
Once you have selected any item to purchase simply click the ‘Add to basket’ button to the right of the item.
When you click ‘Add to Basket’, your basket will automatically appear at the bottom of your screen, you can then either continue shopping (in which case your basket will stay with you) or choose to checkout.
6. DOES BELGRAVIAGALLERY.COM SUPPLY FRAMING?
Yes, UK customers can purchase a variety of framing options with many of the prints on our website. If your chosen print has a framing option, you’ll see the choices available near the ‘Add to Basket’ button. We also have a wide variety of ready-made picture frames in standard sizes, also available to UK customers.
7. I WANT TO ARRANGE FRAMING MYSELF, HOW ACCURATE ARE YOUR SIZES?
Although we try to make the picture sizes on our website as accurate as possible, we always recommend waiting until you receive your print before arranging any framing. Please do not give the sizes on our website to your framer, instead arrange for them to measure the print when it arrives.
8. HOW SAFE IS IT TO USE MY CREDIT CARD?
8.1 Your security is our top priority. The personal information you enter into our checkout is protected using state of the art Secure Socket Layer (SSL) software, this ensures that any information you submit will be encrypted and is kept secure.
8.2 Your payment card information is handled using our online payment provider SagePay (one of the largest online payment providers in the world).
8.3 Once you have completed your transaction, www.belgraviagallery.com does not hold any of your card information.
9. HOW LONG DOES DELIVERY TAKE?
Most items are despatched within 3-4 days (except custom framed items which usually take 14 days). If for any reason there is a delay with the despatch of your item, you will be contacted within 3 days of your order being placed.
These are the average shipping times once an item has been despatched:
UK Royal Mail or courier around 1-2 days
EU Air Mail approximately 5-10 days
Worldwide Air Mail approximately 10-14 days.
If you didn’t find the answer to your question on this page, please email us at email@example.com and we will respond to you personally.